![]() Their reason for the no-show could be anything from a simple scheduling mistake to an emergency, and you don’t want to come across as a jerk if it’s the latter. You can only assume that they planned to make the meeting when they scheduled it. You want to avoid making inaccurate assumptions about their reason for missing the meeting. Keep it polite.įollow up without blaming the prospect or customer. Take some time to let any negative emotions settle before crafting your no-show email. Remember to keep your cool if you waited more than 5-10 minutes before realizing they were a no-show. So here are some things to keep in mind as you craft your follow-up. While a no-show is frustrating, you don’t want it to lead to completely losing the meeting opportunity. The tone of your follow-up email is essential. 2 Consider Your Tone About a Missed Meeting Responding in a timely, respectful manner can significantly increase the odds of a customer service or sales rep successfully rescheduling the meeting. At this point, it’s important to reach out and acknowledge the missed call. However, don’t wait any longer than the time the meeting would have ended. You can send your follow-up email at this point, or wait a bit if you have reason to believe they’ll reach out on their own. If you don’t get a response within ten minutes of the scheduled time, it’s usually safe to assume they’ll be a no-show. In the first few minutes of a missed meeting, you might reach out via email, text, or even phone to determine whether your attendee will be joining you. 1 When to Send a No Show Follow Up Email Writing a graceful no-show follow-up email requires balancing understanding and an expectation of respect for your time. You want to get your meeting with the prospect or customer, but you also need to follow up and acknowledge that they didn't attend as scheduled. Handling no-shows as a customer service or sales rep is tricky. ![]()
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